Full Return Policy


How do returns work?

You can return any new, unworn, undamaged items within 14 days of delivery for a refund and 30 days for store credit. FREE exchanges!

Returns are subject to a $10 shipping fee that we'll deduct from your refund. We're a small company that measures its success in work provided to artisan partners, not in the money we make (which is $0). We try to provide as much info. and opportunities to ask questions before purchasing as possible, please reach out!

Just email us at hello@ocelotmarket.com for a free return label.  We will then approve and send you a return label to attach to your order to ship back to us.

OR Start your return right now here

*Returns must be shipped within the 14/30 day window to be accepted.

How soon will I get my credit?

Within 24 hours of the package being received at our HQ.

How do I exchange an item?

Send us an email at hello@ocelotmarket.com and we’ll be happy to handle your exchange at no extra charge.

What items are non-refundable?

All international orders (orders made outside the US) are final sale and any shoes on sale for under $75. Refer to this FINAL SALE collection for all items not returnable.