Full Return Policy

How do returns work?

You can return any new, unworn, undamaged items within 14 days of delivery for store credit.  Just input your email & order number in our form for approval.  We will then approve and send you a return label to attach to you order to ship back to us.

How soon will I get my credit?

Within 24 hours of the package being received at our HQ.

How do I exchange a gift?

Send us an email at hello@ocelotmarket.com and we’ll be happy to handle your return.

What items are non-refundable?

All international orders (orders made outside the US) are final sale.

Get in touch.

Big event coming up? Unsure what size you wear with us? Need style advice?
We’re here rain or shine from 8 AM to 10 PM EST.

EMAIL: hello@ocelotmarket.com

Write us, we always write back. You’ll have an answer to your questions within 24 hours.

CALL: +1-855-585-4358

Always there when you call. One of our support team members will be there.

TEXT: +1-859-536-0471

Chat with a live person on the run. We will get back to you in 1 hour max.

Sizing

All shoes are in US sizing.  If needed, please regard the chart below to see your US size.

If still unsure, do not hesitate to live chat us by clicking on the chat bubble in the bottom right-hand corner of the screen or email us at hello@ocelotmarket.com.

US Men's EU Men's
7
39
8
40
9
41
10
42
11
43
12
44
13
45

 

 US Women's EU Women's
5
35-36
6
36-37
7
37-38
8
38-39
9
39-40
10
40-41
11
41-42

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