Help Center

FAQ

General

Where are you all located?

Do you have any vegan products?

Do you offer resoling?

Do you offer gift cards?

What is your sale policy?

Shipping

How do you ship?

How long is it going to take for me to get my order?

When will my order ship?

Where is my order?

How much does shipping cost?

Where do you ship?

Sizing

What size am I?

Returns

What is your return policy?

How do I start a return?

When will I get my store credit?

Can I exchange a gift?

What items are non refundable?

How long does store credit last?

What if my item is damaged?

Didn’t find what you were looking for? Contact us. Contact

Get in touch.

Big event coming up? Unsure what size you wear with us? Need style advice?
We’re here rain or shine from 8 AM to 10 PM EST.

EMAIL: hello@ocelotmarket.com

Write us, we always write back. You’ll have an answer to your questions within 24 hours.

CALL: +1-855-585-4358

Always there when you call. One of our support team members will be there.

TEXT: +1-855-593-8049

Chat with a live person on the run. We will get back to you in 1 hour max.

Sizing

All shoes are in US sizing.  If needed, please regard the chart below to see your US size.

If still unsure, do not hesitate to live chat us by clicking on the chat bubble in the bottom right-hand corner of the screen or email us at hello@ocelotmarket.com.

US Men's EU Men's
7
39
8
40
9
41
10
42
11
43
12
44
13
45

 

 US Women's EU Women's
5
35-36
6
36-37
7
37-38
8
38-39
9
39-40
10
40-41
11
41-42

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